Our refund and returns policy applies only to products that have a manufacturing defect, or have been damaged while in transit. Please get in touch us through phone or email within 7 days of receiving the goods if you think the product is eligible for return/refund.

Items being returned must be unused, must be in the same condition as it was when delivered, and must be returned in the original packaging.

Please do not return goods without first contacting us. Make sure you include the order details when contacting us.

Refunds
Once an item that has been returned is received and inspected, we will intimate you via email that the item has been received.

Your refund will then be processed and credited automatically to your credit card account or the account from which the amount was originally paid. This usually takes about five working days.

Late or Missing Refunds
If you haven’t received your refund after five working days, first check your bank account again. Contact your credit card company if the payment was made using a credit card. Next contact your bank. There is often some processing time required before a refund request is processed and posted. (This is usually displayed as Uncleared Balance)

If you’ve done all these and still have not received the refund, please contact us at  info@tanvees.com

Returns
The product being returned must be sent to Tanvees, 402/A, 4th Floor, Tanvees's Appartment, COIMBATORE-000000, Tel: 99999 99999

The shipping cost for returning the product will be borne by you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Need help?
Contact us at at  info@tanvees.com for questions related to refunds and returns.